Frequently Asked Questions

Does the price include set up and delivery?
No, an additional fee will be calculated during checkout for delivery based on distance. Remember prices do not include sales tax.

Do you deliver to other cities?

When do you set up?
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we can even deliver a day earlier. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

We've rented some really dirty tables and chairs from other companies in the past. Are they always that dirty?
No. The rental items should be clean when you get it. Exclusive Event Rentals cleans after every rental.

What about parks? Do parks have electricity?
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.

What payments do you take?
Credit Cards mostly but do accept checks from business customers. 

What if we need to cancel?
Please check out our policies page for details.

Do you require a deposit?
Yes all orders require a 20% Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date.  

What surfaces do you set up on?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete.  

Can we see a copy of your contract and safety rules?
Yes. There is a link in your receipt once you've ordered or you may contact our office.

If you have any other questions, please feel free to call us any time at: Phone: (210) 417-0973

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